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PROBE is the departmental file server. It is a computer system run by the department where each BME staff member and student may have a limited amount of storage space to store files during their stay at BME. For more information click here.
There is a public computer in the Electronic Workshop intended for general, short-term use. You may log into this machine using the same user name and password that you use to log into your workstation in your lab. The computer has the following software installed on it:
CLUMEQ is a research consortium for high performance computing (HPC). For more information click here.
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Report problems concerning the departmental printer(s) to Services-BME@lists.mcgill.ca. |
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Report problems concerning the public computer to Services-BME@lists.mcgill.ca. |
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Other requests for help should be directed to the McGill ICS
Help Desk. You will be directed to different divisions within ICS depending on the nature of the problem and your position at the university. This pdf document explains how help requests are processed. As such, when you call the help desk:
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Email is a centalized service managed by McGill NCS. Please see the NCS web page for general information and instructions on how to setup an email reader.
You are encouraged to use the Exchange Server email facility as it provides a unified environment to manage your email, contacts, calendar, and more. Moreover, you will be able to access these features via the web. Everybody at McGill has a mailbox on the Exchange server.
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Students should strongly consider listing their email address in the Exchange GAL (global address list.) There are two reasons for this.
Staff are listed in the Exchange GAL (global address list) by default. Note: When an email is sent within the Exchange platform (say, via Outlook setup as an Exchange client) to another user with an Exchange mailbox the email is deposited directly into the recipient's Exchange mailbox. There is no way of redirecting the email. As such, if you do not at least check your Exchange mailbox you may be missing out on some email. |
Staff may look into using EVault Archiving to free up their quota. Email placed in the archive can still be accessed from Outlook and the web.
Though McGill NCS manages the campus computer network, requests for LAN jack installation, activation, etc., are handled at the department level. Please contact Services-BME@lists.mcgill.ca for your computer jack needs.
Printing is free of charge provided that it is for research or teaching purposes. Should you wish to use printing facilities for personal use please contact the department Administrative Assistant to discuss fees.
The Kyocera printer is the primary (high-volume) printer. Each user needs to setup the printer on their workstation to be able to print. The procedure is as follows.
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On a workstation on Active Directory
From a laptop with wireless connection
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Debian Machines For machines running the Debian flavour of Unix please follow these instructions. |
Here are some common printing problems regarding the Kyocera printer:
A Dell 3000cn colour printer is avaliable for low-volume colour laser printing. Each user needs to setup the printer on their workstation to be able to print. Follow the instructions for installing the Kyocera printer but substitute 217P-DELL3000cn for the printer name.
When you print a sensitive document to the Kyocera printer you can save yourself the mad dash to the printer to pickup your job before anybody sees the printout (*). To use this feature proceed as follows.
Your document should now be in the printer's memory awaiting to be released for printing. To release your print job go to the printer and proceed as follows.
Your print job will now come out.
(*): You have to be using the printer driver. This will be the case for most workstations in the department.
There is a charge incurred when using the photocopier as a printer; the cost is the same as the per-page photocopying fee. You also need to have a photocopier user account.
Follow these instructions to install the photocopier as a printer on your computer.
MATLAB is available for stand-alone installation for faculty, staff, and active Post Doctoral Fellows. Licenses are available through McGill Campus Site Licenses and are obtained individually.
BME students and labs may obtain access to "concurrent" MATLAB, where the computer running MATLAB needs to maintain a network connection to borrow a license from our MATLAB license server. (You may run MATLAB off-campus provided that you first launch a VPN session.) If you wish to use MATLAB under these conditions:
McGill subscribes to a Microsoft Campus agreement which entitles certain McGill members to selected Microsoft products. Both campus and home computers are covered in the agreement but, depending on the machine, access to the software is obtained by different mechanisms. The following summarizes some points.
| On-campus program |
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| Work at Home program |
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McGill also has volume licenses for other software, offering a substantial price saving when compared to the commercial retail price. See the McGill IT Services site for details. (Search for "software licensing".)
See also ELMS.
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Though each lab must purchase required products out of its own budget, some software such as reference managers and anti-virus are free to the McGill community. |
All of McGill University volume-licensed software is available at this site for downloads by faculty, staff, and students at their convenience.
Wireless access is a centalized service managed by McGill NCS. Please see the NCS web page for more information.
For a variety of reasons it is recommended that you do not lock your login session overnight. For instance, system maintenance may be performed overnight and your workstation automatically rebooted! You risk losing any open files.
Workstations that are members of Microsoft's Active Directory automatically receive Windows critical patches. As such, your computer may be forced to reboot overnight. (This occurs only when a patch requires a machine reboot to complete installation. Users have no indication whether a patch warrants a machine reboot.) When a critical patch has been installed on your workstation an information bubble pops up from the task bar at your first login after the event.
How updates are managed: NCS evaluates each patch released by Microsoft and selects which ones will be pushed to our workstations for installation.
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Not all of the critical patches are pushed down by NCS; for instance Windows Service Packs are not automatically installed though the more critical patches are. Just the same, it is good practice to occasionally check with Windows Update to determine whether there are any patches for your system. |
To prevent conflicts with other workstations on the BME network a computer
needs to be properly configured.
The ability to browse the internet or use the network is not an indication that
your workstation is properly setup.
If the machine is in the Duff building please contact Services-BME@lists.mcgill.ca.
Otherwise please contact RCShelp@lists.mcgill.ca.
To add/remove a computer from Active Directory please contact Services-BME@lists.mcgill.ca.
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By default workstations are put on Active Directory when BME Services connects a computer to a network jack. |
